dema's CV
dema manaseer
ENVIRONMENTAL AND APPLIED GEOLOGY
Profile summary
Environmental and applied geology professional with 2 years of experience across 7 organizations, skilled in customer support and scientific communication. Experienced in handling service requests, managing escalated customer interactions, and explaining scientific concepts. Committed to maintaining service standards and applying technical tools in daily operations.
Career highlights
GIS and Remote Sensing Software: Gained experience working with Arc GIS and Geometica PCI applications for technical analysis tasks.
Customer Support and Operations: Handled inquiries, service requests, and shipment issues for a regional shipping company while managing escalated customer interactions.
Scientific Communication and Teaching: Explained concepts for students, summarized ideas using PowerPoint, and developed scientific methodology during team activities.
Key skills
Professional experience
Managed customer support functions for a regional shipping company covering Gulf markets outside Saudi Arabia and Yemen. Handled inbound inquiries, service requests, and shipment issues while processing escalations.
- Delivered immediate solutions for customer issues by taking prompt action during support interactions.
- Managed escalated interactions with dissatisfied customers requiring managerial intervention.
- Built communication and problem-solving skills through daily service requests.
- Achieved best performance ranking during the periods of 2025-09 and 2026-06.
Operated within a team environment, engaging with students to explain scientific concepts, summarize ideas using PowerPoint presentations, and conduct simple laboratory experiments.
- Conducted simple laboratory experiments to develop scientific methodology among students.
- Gathered with groups of students to facilitate learning and concept discussion.
Supported community initiatives at Nahno organization as a volunteer. Completed online training modules focused on health awareness, communication, and practical life skills.
- Completed a training module on health awareness through the one health alliance Jordan program over a 4-hour session.
- Participated in online sessions covering ChatGPT content generation and fundamental life skills over 1-hour courses.
Education
Environmental and Applied Geology
project based learning and understanding the research-based features if PPL and knowing how to implement the method in STEAM education in line with curriculum(52 study hours of) | COLLABORATIVE PROJECT S- BASED LEARNING IN STEAM EDUCATION 2024-2025.
Applied project based learning and understanding the research-based features if PPL and knowing how to implement the method in STEAM education in line with curriculum | COLLABORATIVE PROJECT S- BASED LEARNING IN STEAM EDUCATION 2024-2025.
- -Design using Photoshop PS.
- -Drawing using the Adobe Illustrator Ai.
- -Video editing using Premier Pr.
- -Animation using After Effect Ae.
- -Making Educational Content EVI.
Languages
Arabic · Native
English · Native